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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alejandro Galindo

April 1, 2026

5  out of  5
rating by Alejandro Galindo
"Been with them for 10 years and always receive excellent service Staff friendly and professional, 5 stars to Janie Gomes"
We responded:
"Alejandro, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jared Ibarra

March 30, 2026

5  out of  5
rating by Jared Ibarra
"I can’t recommend Arlysse enough for anyone looking for a reliable insurance agent. She is incredibly well-informed on the wide variety of policies they offer and is always available to answer questions or talk through options. What sets her apart is her genuine desire to help people; she consistently does her best to find the most affordable coverage rather than trying to upsell at every turn. That level of honesty is hard to come by nowadays. I trust her completely and would refer any family or friends to her for their insurance needs."
We responded:
"Jared, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Scott Baxter’s Team—we are always here to help!"
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Andrea Reyna

March 30, 2026

5  out of  5
rating by Andrea Reyna
"Arlysse was a pleasure to work with and did an excellent job explaining everything we needed for our auto and home insurance. We truly appreciate her help in insuring both me and my children. I often refer my extended family and friends to her as well — she is highly recommended! Thank you, Arlysse!"
We responded:
"Andrea, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Scott Baxter’s Team is just a call or email away!"
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Caleb Johnson

March 25, 2026

5  out of  5
rating by Caleb Johnson
"This place is good definitely a 5 star business definitely worth it and I recommend you to go and Janie is the best must go see her she helps with everything and help me get through all the stress and roadblocks and you should definitely go see them they are the best 1/10 I must recommend to go again!"
We responded:
"Thank you for the fantastic review, Caleb! We are always here to help with your insurance needs here in Houston . "
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Victorina Juarez

March 25, 2026

5  out of  5
rating by Victorina Juarez
"I’m very happy with this company they always help me to resolve all my claims And they are very nice at The agency especially Janie and Arlise"
We responded:
"Victorina, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Scott Baxter’s Team here in our Houston office. "
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Josue Gomez

March 16, 2026

5  out of  5
rating by Josue Gomez
"Good service"
We responded:
"Thank you for taking the time to leave such a great review, Josue. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Carolina Grande

March 16, 2026

5  out of  5
rating by Carolina Grande
"Buen Servicio con Janie"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Scott Baxter’s Team. "
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Josue Gomez

March 16, 2026

5  out of  5
rating by Josue Gomez
"Buen Servicio"
We responded:
"Thank you so much for the 5-star rating, Josue! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Marilyn Reynolds

February 18, 2026

5  out of  5
rating by Marilyn Reynolds
"Scott: It was a pleasure speaking with you today. I have been remiss in not posting a review sooner but it is my pleasure to correct that. Scott has been my insurance agent for both home and auto for well over a decade. I've always been happy with their service, but never so much so as year before last. Like many others, my house suffered damage when the derecho went through this area in May of 2024. I had never experienced an event like this so I had a lot of fear and anxiety about the condition of my home, and how dealing with the insurance company was going to go. One call to Scott got the ball rolling, and I never had to reach out again. I was quickly offered alternate living arrangements which were, fortunately, not needed as I had other options. I was promptly contacted by someone would be handling my claim. I was also contacted by the appraiser, and arranged an appointment where he made a through inspection of the damage. He also told me that my agent had written the policy very well in terms of ensuring both structures on the property had adequate coverage. That, folks, is why you want a knowledgeable agent writing your policy! I don't exactly recall but it seems the claim was paid well before my contractor was able to begin work, with a small amount placed in escrow for work to be done outside my contractor. While it wasn't fun by any means, I feel it couldn't have gone any better. I had people responsive to my needs, who were ready to answer any question or solve any issue within their capacity. I don't know what more you could ask for in an insurance company. I must confess that looking at my new carpet and drapes, and just how awesome my living room looks now, a tiny part of me is glad it happened. That'll be our little secret."
We responded:
"Thank you for the amazing review, Marilyn! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Eavory Evans

February 4, 2026

5  out of  5
rating by Eavory Evans
"Good"
We responded:
"Thank you for taking the time to leave such a great review, Eavory. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Alejandra Osorio

January 28, 2026

5  out of  5
rating by Alejandra Osorio
"Janie and Beatrice are going places with their customer service, always willing to help and answer any doubt you might have, couldn’t be more grateful for them both and their quality of service, they actually care about their customers, thank you so much!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Scott Baxter’s Team. "
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Ernesto Osorio

January 21, 2026

5  out of  5
rating by Ernesto Osorio
"Una magnifica attencion con Jainey. Siempre nos resuelve nuetros problemas. Que siga asi, bendiciones"
We responded:
"Thank you for taking the time to leave such a great review, Ernesto. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Ruben Pozas

December 29, 2025

5  out of  5
rating by Ruben Pozas
"Excellent service."
We responded:
"Thank you Ruben. "
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Lorenzo Butanda

December 22, 2025

5  out of  5
rating by Lorenzo Butanda
"Customer service was always on point!!"
We responded:
"Thank you Lorenzo. Merry Christmas to you and your family "
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Betzy Rodriguez

December 17, 2025

5  out of  5
rating by Betzy Rodriguez
"Janie at State Farm has been amazing to work with. She’s always incredibly helpful in any situation we’re in and resolves issues quickly and efficiently. Having her on our side gives us true peace of mind—we know she’s always on the case. Highly recommend!"
We responded:
"Thank you Mrs Betzy!"
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Jeanene Gonzales

December 4, 2025

5  out of  5
rating by Jeanene Gonzales
"I have had insurance here for a while customer service has always been a great experience. Arlysse was very professional and exceptional customer service and she’s always ready to help !!! Thank you. !"
We responded:
"Thank you so Much Jeanine!"
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MICHEAL KENNEDY

November 12, 2025

5  out of  5
rating by MICHEAL KENNEDY
"Good office, they always help me."
We responded:
"Thank you Michael "
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Patricia Dees

November 11, 2025

5  out of  5
rating by Patricia Dees
"Have insurance through this office and Scott and his girls are wonderful. They are always available to help me. I'm very grateful they always help me and give me advice."
We responded:
"Thank you Mrs Dees "
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Claudia Cruz Cecilio

November 11, 2025

5  out of  5
rating by Claudia Cruz Cecilio
"👍🏼"
We responded:
"Thank you "
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Kayce Frederick

July 9, 2025

5  out of  5
rating by Kayce Frederick
"Arlysse was wonderfully helpful and took care of everything so quickly! The process of finding and obtaining new coverage, that I usually hate, was smooth and painless. They saved my family money and got us better coverage in the process. I feel confident being insured with State Farm through Scott and his team! Reach out if you need a quote! They were great!"
We responded:
"Thank you for the kind words Kayce!"
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Rosalina Bonilla

June 30, 2025

5  out of  5
rating by Rosalina Bonilla
"Janie es muy amable"
We responded:
"Thank you Roaalina!"
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Marissa Romero

June 27, 2025

5  out of  5
rating by Marissa Romero
"Muy amables"
We responded:
"Muchisimas gracias Marissa!"
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Ruby Lagunas

June 25, 2025

5  out of  5
rating by Ruby Lagunas
"Janie me ayudó con mi seguro de casa es súper amable y eficiente en su trabajo la recomiendo."
We responded:
"Thank you Ruby!"
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Jenny Power

June 24, 2025

5  out of  5
rating by Jenny Power
"Janie is wonderful. She is always extremely helpful and knowledgeable every time I have any needs."
We responded:
"Thank you Jenny. Janie is the best!"
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tammy ruiz

June 24, 2025

5  out of  5
rating by tammy ruiz
"I highly recommend Scott Baxter with State Farm . I was shopping new insurance because my home owners insurance went up over $1000. From our first conversation he was so knowledgeable and truly cared about finding me the best rate. Not only did he get my homeowners lower than previous before it went up , he was also able to decrease my car insurance significantly. Arlysse in his office has also been very helpful! Give them a call for any of your insurance needs!"
We responded:
"Thank you so much Mrs Ruiz! We do have great rates and Arlysse is awesome. Thank you for your review!"